AS 3906:2004

$27.95

Quality of service – Guide to customer expectations

Published By	Publication Date	Number of Pages
AS	2004-05-13	20

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Category: AS

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Description

Provides guidance to suppliers of services and products in identifying and understanding customer expectations as a focal aspect of the design and development of services, products and systems to achieve customer satisfaction.

Scope

This Standard gives guidance to organizations in the identification and development of customer expectations. It also addresses those factors in the supply and delivery of services and products which influence customer quality perceptions.

Additional information