| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 7<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 1\tScope 2\tNormative references 3\tTerms and definitions 4\tContext of the organization 4.1\tUnderstanding the organization and its context <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | 4.2\tUnderstanding the needs and expectations of interested parties 4.3\tDetermining the scope of the quality management system 4.4\tQuality management system and its processes <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 5\tLeadership 5.1\tLeadership and commitment 5.1.1\tGeneral 5.1.2\tCustomer focus <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | 5.2\tPolicy 5.2.1\tEstablishing the quality policy 5.2.2\tCommunicating the quality policy 5.3\tOrganizational roles, responsibilities and authorities 6\tPlanning 6.1\tActions to address risks and opportunities <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | 6.2\tQuality objectives and planning to achieve them 6.3\tPlanning of changes <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 7\tSupport 7.1\tResources 7.1.1\tGeneral 7.1.2\tPeople 7.1.3\tInfrastructure 7.1.4\tEnvironment for the operation of processes <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | 7.1.5\tMonitoring and measuring resources 7.1.6\tOrganizational knowledge <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 7.2\tCompetence 7.3\tAwareness 7.4\tCommunication 7.5\tDocumented information 7.5.1\tGeneral <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 7.5.2\tCreating and updating 7.5.3\tControl of documented information 8\tOperation 8.1\tOperational planning and control <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 8.2\tRequirements for products and services 8.2.1\tCustomer communication 8.2.2\tDetermining the requirements for products and services 8.2.3\tReview of the requirements for products and services <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 8.2.4\tChanges to requirements for products and services 8.3\tDesign and development of products and services 8.3.1\tGeneral 8.3.2\tDesign and development planning 8.3.3\tDesign and development inputs <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 8.3.4\tDesign and development controls 8.3.5\tDesign and development outputs 8.3.6\tDesign and development changes <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | 8.4\tControl of externally provided processes, products and services 8.4.1\tGeneral 8.4.2\tType and extent of control 8.4.3\tInformation for external providers <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 8.5\tProduction and service provision 8.5.1\tControl of production and service provision 8.5.2\tIdentification and traceability <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | 8.5.3\tProperty belonging to customers or external providers 8.5.4\tPreservation 8.5.5\tPost-delivery activities 8.5.6\tControl of changes 8.6\tRelease of products and services <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | 8.7\tControl of nonconforming outputs 9\tPerformance evaluation 9.1\tMonitoring, measurement, analysis and evaluation 9.1.1\tGeneral <\/td>\n<\/tr>\n | ||||||
| 29<\/td>\n | 9.1.2\tCustomer satisfaction 9.1.3\tAnalysis and evaluation 9.2\tInternal audit <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | 9.3\tManagement review 9.3.1\tGeneral 9.3.2\tManagement review inputs 9.3.3\tManagement review outputs <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | 10\tImprovement 10.1\tGeneral 10.2\tNonconformity and corrective action 10.3\tContinual improvement <\/td>\n<\/tr>\n | ||||||
| 33<\/td>\n | Annex\u00a0A (informative) Clarification of new structure, terminology and concepts <\/td>\n<\/tr>\n | ||||||
| 37<\/td>\n | Annex\u00a0B (informative) Other International Standards on quality management and quality management systems developed by ISO\/TC 176 <\/td>\n<\/tr>\n | ||||||
| 40<\/td>\n | Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Quality management systems. Requirements<\/b><\/p>\n |