This document gives guidelines for the planning and development of policies, strategies and procedures for the preparation and management of people affected by an incident.<\/p>\n
This includes:<\/p>\n
preparation through awareness, analysis of needs, and learning and development;<\/p>\n<\/li>\n
coping with the immediate effects of the incident (respond);<\/p>\n<\/li>\n
managing people during the period of disruption (recover);<\/p>\n<\/li>\n
continuing to support the workforce after returning to business as usual (restore).<\/p>\n<\/li>\n<\/ul>\n
The management of people relating to civil emergencies or other societal disruption is out of the scope of this document.<\/p>\n
| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 2<\/td>\n | National foreword <\/td>\n<\/tr>\n | ||||||
| 7<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | 4 People aspects overview 4.1 General <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | 4.2 The need for a people aspects approach <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | 4.3 Structure 5 Precursors 5.1 General <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 5.2 Duty of care <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | 5.3 Attributes of the organization <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 5.4 Team and individual competencies 6 Preparing to respond 6.1 General <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | 6.2 Business impact analysis 6.3 Managing people risks in business continuity 6.4 Including people aspects in business continuity management 6.5 Knowledge, skills and abilities 6.5.1 General <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | 6.5.2 Education 6.5.3 Learning and development 6.5.4 Experience 6.6 Awareness across an organization <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 7 Delivering the response 7.1 General <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | 7.2 Respond 7.2.1 General 7.2.2 Responding to early warning <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 7.2.3 Immediate actions to protect and secure people <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 7.2.4 Incident response organization <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | 7.3 Recover 7.3.1 General 7.3.2 Mobilizing the workforce in adverse conditions <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 7.3.3 Using alternative work sites <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | 7.3.4 Working from home <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | 7.3.5 People management issues <\/td>\n<\/tr>\n | ||||||
| 29<\/td>\n | 7.4 Restore 7.4.1 General 7.4.2 Actions for sustainable restoration of operations <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | 7.5 People support strategies 7.5.1 Managing the needs of families and friends <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | 7.5.2 Physical and psychological well-being <\/td>\n<\/tr>\n | ||||||
| 32<\/td>\n | 7.6 Communications 7.6.1 General 7.6.2 Importance of internal communication <\/td>\n<\/tr>\n | ||||||
| 34<\/td>\n | 7.6.3 Communication systems and pathways <\/td>\n<\/tr>\n | ||||||
| 35<\/td>\n | 7.6.4 External communications 7.6.5 Social media <\/td>\n<\/tr>\n | ||||||
| 36<\/td>\n | 7.7 Managing the impact of travel issues 7.7.1 General 7.7.2 Travel issues <\/td>\n<\/tr>\n | ||||||
| 37<\/td>\n | 7.7.3 Managing a travel incident 8 Review and continuous improvement 8.1 General <\/td>\n<\/tr>\n | ||||||
| 38<\/td>\n | 8.2 Continuous improvement through exercising 8.3 Feedback from the workforce or external agencies 8.4 Record-keeping 8.5 Risk review <\/td>\n<\/tr>\n | ||||||
| 39<\/td>\n | Annex A (informative) Psychological response management <\/td>\n<\/tr>\n | ||||||
| 43<\/td>\n | Annex B (informative) Relatives response team <\/td>\n<\/tr>\n | ||||||
| 46<\/td>\n | Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Security and resilience. Business continuity management systems. Guidelines for people aspects of business continuity<\/b><\/p>\n |