BS 8463:2005+A1:2008

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Specification for customer billing practice

Published By	Publication Date	Number of Pages
BSI	2008	18

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Category: BSI

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Description

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PDF Pages	PDF Title
1	BRITISH STANDARD
2	Committees responsible for this British Standard
3	Contents
5	Introduction 1 Scope 2 Terms and definitions bill calibration (in respect of prepayment meters) corporate customer customer meter point administration number meter point reference number
6	statement supplier supply point identification number 3 Billing processes 3.1 Meter readings 3.2 Estimated bills 3.3 Multi-service providers 3.4 Annual statement
7	3.5 Overcharging and undercharging 3.6 Handling of billing enquiries and billing complaints 3.7 Final bill after closure of account 3.8 Timeliness 3.9 Performance 3.10 Payment methods
8	3.11 Changes of customer details 3.12 Access to billing history 3.13 Compliance system 3.14 Continuous improvement 3.15 Promotion of special services 3.16 Customers with difficulty in paying their bills 3.17 Changes of a significant nature 3.18 Disconnections
9	4 The billing document 4.1 Format 4.2 e-billing 4.3 Information to be provided
10	4.4 Bills based on estimations 4.5 Customer supplied meter readings 4.6 Composite bills 4.7 Method of calculation/information on price 4.8 Complaints handling 4.9 Change of customer details
11	(informative) Recommendations for bill presentation (informative) Recommendations for bill presentation Recommended layouts Colour and contrast Size and style of font
12	Principal page of an estimated bill or statement
13	Principal page of a direct debit statement
14	Principal page of a multi-service annual statement for a direct debit customer
15	Supplementary page of a multi-service bill
16	(normative) Supplementary requirements for the billing of corporate customers (normative) Supplementary requirements for the billing of corporate customers General Billing process Meter readings e-billing Revised billing Disconnection Performance Meter readings Timed consumption

Additional information

Status	Withdrawn
Title	Specification for customer billing practice
Publisher	BSI
Committee	SVS/0/3
Pages	18
Publication Date	2008-08-29
Withdrawn Date	2012-08-31
Replaced By	BS ISO 14452:2012
ISBN	978 0 580 60310 5
Standard Number	BS 8463:2005+A1:2008
Descriptors	Purchasing, Management, Information exchange, Invoicing, Consumers, Invoices, Commercial documents, Consumer-supplier relations, Meters
Amends	07/30171254 DC, BS 8463:2005
ICS Codes	03.060 - Finances. Banking. Monetary systems. Insurance

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BS 8463:2005+A1:2008

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