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BS EN 9110:2018

BS EN 9110:2018

$198.66

Quality Management Systems. Requirements for Aviation Maintenance Organizations

Published By Publication Date Number of Pages
BSI 2018 62
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This document includes EN ISO 9001:2015 quality management system requirements and specifies additional civil and military aviation maintenance and continuing airworthiness industry requirements, definitions and notes. It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements. If there is a conflict between the requirements of this document and customer or applicable statutory or regulatory requirements, the latter shall take precedence. This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size or the products and services it provides. NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services intended for or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

PDF Catalog

PDF Pages PDF Title
2 undefined
7 Rationale
Foreword
8 Intended application
0 Introduction
0.1 General
9 0.2 Quality management principles
10 0.3 Process approach
0.3.1 General
11 0.3.2 Plan-do-check-act cycle
0.3.3 Risk-based thinking
12 0.4 Relationship with other management system standards
13 1 Scope
2 Normative references
3 Terms and definitions
15 4 Context of the organization
4.1 Understanding the organization and its context
16 4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
17 5 Leadership
5.1 Leadership and commitment
5.1.1 General
18 5.1.2 Customer focus
5.2 Policy
5.2.1 Establishing the quality policy
19 5.2.2 Communicating the quality policy
5.2.3 Establishing and communicating the safety policy
5.3 Organizational roles, responsibilities and authorities
20 5.3.1 Accountable manager
5.3.2 Quality manager
5.3.3 Other appointed manager(s)
6 Planning
6.1 Actions to address risks and opportunities
21 6.2 Quality objectives and planning to achieve them
22 6.3 Planning of changes
7 Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
23 7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
24 7.1.6 Organizational knowledge
7.2 Competence
25 7.3 Awareness
7.4 Communication
26 7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
27 8 Operation
8.1 Operational planning and control
29 8.1.1 Operational risk management
8.1.2 Configuration management
8.1.3 Product safety
30 8.1.4 Prevention of counterfeit parts
8.1.5 Prevention of suspected unapproved parts
8.1.6 Installation of approved parts
31 8.2 Requirements for products and services
8.2.1 Customer communication
8.2.2 Determining the requirements for products and services
8.2.3 Review of the requirements for products and services
32 8.2.4 Changes to requirements for products and services
8.3 Design and development of products and services
8.3.1 General
33 8.3.2 Design and development planning
8.3.3 Design and development inputs
34 8.3.4 Design and development controls
8.3.5 Design and development outputs
35 8.3.6 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
36 8.4.2 Type and extent of control
37 8.4.3 Information for external providers
38 8.5 Production and service provision
8.5.1 Control of production and service provision
39 8.5.1.1 Control of equipment, tools and software programs
40 8.5.1.2 Validation and Control of Special Processes
8.5.1.3 Production process verification (not applicable)
8.5.1.4 Evaluation of a new capability
8.5.2 Identification and traceability
41 8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
42 8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
44 9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Customer satisfaction
9.1.3 Analysis and evaluation
45 9.2 Internal audit
46 9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review outputs
47 10 Improvement
10.1 General
10.2 Nonconformity and corrective action
48 10.3 Continual improvement
49 Annex A (informative)Clarification of new structure, terminology and concepts
A.1 Structure and terminology
A.2 Products and services
50 A.3 Understanding the needs and expectations of interested parties
A.4 Risk-based thinking
51 A.5 Applicability
A.6 Documented information
52 A.7 Organizational knowledge
A.8 Control of externally provided processes, products and services
53 Annex B (informative)Other international standards on quality management and quality management systems developed by ISO/TC 176
57 Annex C (informative)Other standards on quality management and quality management systems developed by the international aerospace quality group
59 Annex D (informative)Bibliography
61 Annex E (informative)Aviation, space and defence bibliography

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BS EN 9110:2018
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