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BS EN ISO 21388:2021

BS EN ISO 21388:2021

$198.66

Acoustics. Hearing aid fitting management (HAFM)

Published By Publication Date Number of Pages
BSI 2021 52
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This document applies to hearing aid fitting management (HAFM) services offered by hearing aid professionals (HAP) when providing benefit for their clients. The provision of hearing aids relies on the knowledge and practices of a hearing aid professional, to ensure the proper fitting and adequate service in the interest of the client with hearing loss.

This document specifies general processes of HAFM from the client profile to the follow-up through administering, organising and controlling hearing aid fitting through all stages. It also specifies important preconditions such as education, facilities and systems that are required to ensure proper services.

The focus of this document is the services offered to the majority of adult clients with hearing impairment. It is recognized that certain populations with hearing loss such as children, persons with other disabilities or persons with implantable devices can require services outside the scope of this document. This document generally applies to air conduction hearing aids and for the most part also to bone conduction devices.

Hearing loss can be a consequence of serious medical conditions. Hearing aid professionals are not in a position to diagnose or treat such conditions. When assisting clients seeking hearing rehabilitation without prior medical examination, hearing aid professionals are expected to be observant of symptoms of such conditions and refer to proper medical care.

Further to the main body of the document, which specifies the HAFM requirements and processes, several informative annexes are provided. Appropriate education of hearing aid professionals is vital for exercising HAFM. Annex A defines the competencies required for the HAFM processes. Annex B offers a recommended curriculum for the education of hearing aid professionals. Annex C is an example of an appropriate fitting room. Annex D gives guidance on the referral of clients for medical or other specialist examination and treatment. Annex E is a recommendation for important information to be exchanged with the client during the process of HAFM. Annex F is a comprehensive terminology list offering definitions of the most current terms related to HAFM.

It is the intention that these annexes be helpful to those who wish to deliver HAFM of the highest quality.

PDF Catalog

PDF Pages PDF Title
2 National foreword
4 European foreword
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
10 3 Terms and definitions
12 4 Service preconditions
4.1 General
4.2 Educational requirements
4.2.1 General
4.2.2 Requirements for hearing aid professionals
13 4.2.3 Maintenence of competencies and skills of hearing aid professionals
4.3 Facility requirements
4.3.1 General
4.3.2 Room requirements
4.4 Equipment requirements
4.4.1 General
14 4.4.2 Audiometric equipment
4.4.3 Equipment for otoscopy and earmould impressions
4.4.4 Hearing aid programming equipment
4.4.5 Electroacoustic measurement equipment
4.4.6 Maintenance tools
15 4.4.7 Demonstration samples
4.5 Ethical requirements
4.5.1 General
4.5.2 Professional competence
4.5.3 Relationship with clients
4.5.4 Conflict of interest
4.5.5 Relationship with medical and other health practitioners
16 4.5.6 Relationship with colleagues
4.5.7 Advertising
5 General stages of HAFM
5.1 General
17 5.2 Client profile
5.2.1 General
5.2.2 General assessment
18 5.2.3 Audiological assessment
19 5.2.4 Medical referral
5.3 Counselling
5.3.1 General
5.3.2 Selection of hearing aid system
5.4 Hearing aid fitting
5.4.1 Ear coupling elements
20 5.4.2 Pre-setting of hearing aids
5.4.3 Setting and fine-tuning of hearing aids
5.5 Verification and validation
21 5.6 Post-fitting counselling
5.7 Follow-up
22 6 Quality of service
6.1 General
6.2 Documentation
23 6.3 Client evaluation of services
6.4 Customer complaint handling
6.5 Corrective actions
24 Annex A (informative) Minimum competencies of the hearing aid professional (HAP)
27 Annex B (informative) Recommendation for organisation of education and training for hearing aid professionals (ISCED level 5)
29 Annex C (informative) Fitting room example
31 Annex D (informative) Recommendation on the referral of clients for medical or other specialist examination and treatment
32 Annex E (informative) Informational counselling to support hearing aid fitting management
35 Annex F (informative) Terminology
49 Bibliography

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BS EN ISO 21388:2021
$198.66