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BS ISO 24512:2024

BS ISO 24512:2024

$198.66

Activities relating to drinking water and wastewater services. Guidelines for the management of drinking water utilities and for the assessment of drinking water services

Published By Publication Date Number of Pages
BSI 2024 68
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PDF Catalog

PDF Pages PDF Title
2 undefined
9 Foreword
10 Introduction
17 1 Scope
2 Normative references
3 Terms and definitions
20 4 Components of drinking water supply systems
4.1 General
21 4.2 Types of drinking water supply systems
4.3 Water source
4.4 Intake and transport
4.5 Treatment
22 4.6 Storage, transport and distribution
4.7 Disposal of residues
5 Objectives for the water utility
5.1 General
24 5.2 Protection of public health
5.3 Meeting users’ needs and expectations
5.4 Provision of services under normal and emergency situations
5.5 Sustainability of the water utility
25 5.6 Promotion of sustainable development of the community
5.7 Protection of the environment
26 5.8 Climate change
5.9 Higher user and regulatory demand
5.10 Available technologies
6 Management components of a water utility
6.1 General
27 6.2 Activities and process management
6.3 Resources management
6.4 Asset management
28 6.5 Customer relations management
6.6 Information management
6.7 Environmental management
29 6.8 Risk management
7 Guidelines for the management of water utilities
7.1 General
30 7.2 Organization
7.2.1 General
7.2.2 Organizational structure and responsibilities
31 7.2.3 Organization of work flow
7.2.4 Operational documents and records
7.3 Planning and construction
32 7.4 Operations and maintenance
7.4.1 General
33 7.4.2 Technical activities
35 7.4.3 Support activities
37 8 Assessment of water services
8.1 General
38 8.2 ​Assessment policy
8.3 Goal and scope of the assessment
39 8.4 Parties involved in the assessment
8.5 Methodology of assessment
8.6 Service assessment criteria
40 8.7 Resources to conduct the assessment
8.8 The production of output and recommendations for the use of the output
9 Performance indicators
9.1 General
9.2 Performance indicator systems
9.2.1 Key components of a performance indicator system
41 9.2.2 Performance indicators
9.2.3 Variables
42 9.2.4 Context information
9.3 Quality of the information
9.4 Example of a performance indicator
44 Annex A (informative) Schematics of drinking water supply systems
46 Annex B (informative) Possible actions to achieve the objectives of the water utility
49 Annex C (informative) Possible actions related to the management of the water utility
52 Annex D (informative) Examples of an assessment methodology for deciding on the implementation and calculation of performance indicators for water utilities, objectives and related performance indicators
55 Annex E (informative) Examples of service assessment criteria related to the water utility objectives, performance indicators related to assessment criteria and service assessment criteria related to components of a drinking water system
64 Annex F (informative) Example of confidence-grading scheme for performance indicator systems
66 Bibliography

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BS ISO 24512:2024
$198.66