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BS ISO 37002:2021

BS ISO 37002:2021

$167.15

Whistleblowing management systems. Guidelines

Published By Publication Date Number of Pages
BSI 2021 44
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This document gives guidelines for establishing, implementing and maintaining an effective whistleblowing management system based on the principles of trust, impartiality and protection in the following four steps:

  1. receiving reports of wrongdoing;

  2. assessing reports of wrongdoing;

  3. addressing reports of wrongdoing;

  4. concluding whistleblowing cases.

The guidelines of this document are generic and intended to be applicable to all organizations, regardless of type, size, nature of activity, and whether in the public, private or not-for profit sectors.

The extent of application of these guidelines depends on the factors specified in 4.1, 4.2 and 4.3. The whistleblowing management system can be stand-alone or can be used as part of an overall management system.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
17 4 Context of the organization
4.1 Understanding the organization and its context
18 4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the whistleblowing management system
19 4.4 Whistleblowing management system
5 Leadership
5.1 Leadership and commitment
5.1.1 Governing body
20 5.1.2 Top management
5.2 Whistleblowing policy
21 5.3 Roles, responsibilities and authorities
5.3.1 Top management and governing body
22 5.3.2 Whistleblowing management function
5.3.3 Delegated decision-making
23 6 Planning
6.1 Actions to address risks and opportunities
6.2 Whistleblowing management system objectives and planning to achieve them
24 6.3 Planning of changes
7 Support
7.1 Resources
7.2 Competence
25 7.3 Awareness
7.3.1 General
7.3.2 Personnel training and awareness measures
26 7.3.3 Training for leaders and other specific roles
27 7.4 Communication
28 7.5 Documented information
7.5.1 General
7.5.2 Creating and updating documented information
7.5.3 Control of documented information
29 7.5.4 Data protection
7.5.5 Confidentiality
30 8 Operation
8.1 Operational planning and control
32 8.2 Receiving reports of wrongdoing
33 8.3 Assessing reports of wrongdoing
8.3.1 Assessing the reported wrongdoing
34 8.3.2 Assessing and preventing risks of detrimental conduct
35 8.4 Addressing reports of wrongdoing
8.4.1 Addressing the reported wrongdoing
36 8.4.2 Protecting and supporting the whistleblower
8.4.3 Addressing detrimental conduct
37 8.4.4 Protecting the subject(s) of a report
8.4.5 Protecting relevant interested parties
8.5 Concluding whistleblowing cases
38 9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Indicators for evaluation
39 9.1.3 Information sources
40 9.2 Internal audit
9.2.1 General
9.2.2 Internal audit programme
9.3 Management review
9.3.1 General
9.3.2 Management review inputs
41 9.3.3 Management review results
10 Improvement
10.1 Continual improvement
10.2 Nonconformity and corrective action
42 Bibliography

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BS ISO 37002:2021
$167.15