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BS ISO/IEC/IEEE 26511:2018

BS ISO/IEC/IEEE 26511:2018

$215.11

Systems and software engineering. Requirements for managers of information for users of systems, software, and services

Published By Publication Date Number of Pages
BSI 2018 92
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This document supports the needs of users for consistent, complete, accurate, and usable information. It provides requirements for strategy, planning, managing, staffing, translation, production, and quality and process-maturity assessment for managers of information for users. It specifies processes and procedures for managing information for users throughout the product- or systems-development life cycle. It also includes requirements for key documents produced for managing information for users, including strategic and project plans.

This document provides an overview of the information-management processes that are specific for the management of information for users. It addresses the following activities:

  • developing a comprehensive strategy for information development;

  • assessing user information needs;

  • planning and managing an information-development project;

  • staffing and forming information-development teams;

  • reviewing and testing information for users;

  • managing the translation process;

  • publishing and delivering information for users;

  • evaluating customer satisfaction and information quality;

  • measuring productivity, efficiency, and costs; and

  • evaluating organizational maturity.

The guidance in this document applies to multiple project management approaches, including both agile and traditional practices. Traditional practices can encompass predictive, waterfall, or other top-down management methods. Where certain practices are common in agile project management, they are noted.

This document is applicable for use by managers of information for users or organizations with information developers. This document can also be consulted by those with other roles and interests in the process of developing information for users:

  • managers of the product and system development process;

  • acquirers of information for users prepared by suppliers;

  • experienced information developers who prepare information for users;

  • human-factors experts who identify principles for making information for users more accessible and easily used; and

  • user interface designers and ergonomics experts working together to design the presentation of information.

This document can be applied to manage the following types of information for users, although it does not cover all aspects of them:

  • information for user assistance, training, marketing, and systems documentation for product design and development, based on reuse of user information topics;

  • multimedia marketing presentations using animation, video, and sound;

  • information developed for virtual and augmented reality presentations;

  • computer-based training (CBT) packages and course materials intended primarily for use in formal training programs; and

  • information describing the internal operation of products.

PDF Catalog

PDF Pages PDF Title
2 National foreword
8 Foreword
9 Introduction
11 1 Scope
12 2 Normative references
3 Terms, definitions, and abbreviations
3.1 Terms and definitions
16 3.2 Abbreviations
17 4 Conformance
18 5 Managing strategy for information development
5.1 Information-development strategy defined
5.1.1 Purpose of strategy
5.1.2 Responsibility for strategic planning
19 5.1.3 Frequency of strategic work
5.1.4 Reporting structure
5.1.5 Compliance
20 5.2 Stakeholders
21 5.3 Manager’s strategic tasks and potential actions to support them
5.3.1 General
5.3.2 Business environment and organization situation
22 5.3.3 Organizational alignment
5.3.4 Product portfolio
5.3.5 Information-development organization
23 5.3.6 Stakeholder needs
5.3.7 User needs
5.3.8 Vision
5.3.9 Executing strategy
24 5.4 Key decisions
5.4.1 General
5.4.2 Information-product delivery structure
5.4.3 Intellectual property
5.4.4 Content management system
5.4.5 Staffing
25 5.4.6 Communication
5.4.7 Information development methodology
5.4.8 Project management
5.4.9 Information management, version and change control, and archiving
26 5.4.10 Establishing a long-term content life cycle policy
5.4.11 Managing distribution
5.4.12 Security and disaster recovery
27 5.4.13 Acquisitions
5.5 Translation and localization
6 Conducting a user needs assessment
6.1 User needs assessment defined
6.2 Components of the user needs assessment
28 7 Planning an information-development project
7.1 Information-development project planning defined
7.2 Developing the information-development project plan
30 7.2.1 Identifying project goals
7.2.2 Analyzing project scope
7.2.3 Describing users of information
31 7.2.4 Describing topics to be developed
32 7.2.5 Specifying an information reuse strategy
7.2.6 Describing accessibility requirements
7.2.7 Describing translation and localization requirements
7.2.8 Describing project deliverables
33 7.2.9 Identifying project tools requirements
7.2.10 Identifying quality, review, and testing requirements
7.2.11 Determining the information-development project schedule
34 7.2.12 Estimating the time and costs required to complete the project
36 7.2.13 Analyzing risks
7.2.14 Identifying information-development project team members
37 7.3 Developing an integrated information plan
8 Managing an information-development project
8.1 Information-development project actions
8.2 Managing the project team
8.2.1 Promoting project success
8.2.2 Establishing team communications
38 8.2.3 Promoting team collaboration
8.2.4 Orienting new team members
8.2.5 Managing productivity and performance issues
39 8.2.6 Implementing quality processes
8.2.7 Managing staff changes
40 8.3 Tracking project deliverables and schedule
8.3.1 General
8.3.2 Managing project planning documents
8.3.3 New development tools
8.3.4 Managing scheduling issues
41 8.4 Managing project changes
8.4.1 Managing change control
8.4.2 Planning and preparing for changes
42 8.4.3 Assessing the impact of project changes
8.4.4 Revising project estimates
8.4.5 Recalculating the project due to changes in scope
43 8.4.6 Maintaining quality and the project vision
45 8.4.7 Instigating changes
8.4.8 Discovering quality issues
46 8.5 Communicating with the project team and management
8.5.1 General
8.5.2 Communicating with the project team
8.5.3 Communicating with stakeholders
47 8.5.4 Communicating with senior management
9 Staffing and forming teams
9.1 Staffing and forming teams defined
9.1.1 Identifying and assessing required skills
49 9.1.2 Defining roles and responsibilities
50 9.1.3 Hiring and training staff
51 9.1.4 Outsourcing staff
52 9.1.5 Evaluating staff
9.1.6 Developing staff
53 9.1.7 Succession planning
9.2 Aligning teams with the engineering life cycle
54 10 Managing technical reviews
11 Managing the translation process
11.1 Translation requirements
11.1.1 Languages
55 11.1.2 Character sets
11.1.3 Timing
11.1.4 Deliverables
56 11.2 Selecting translation and localization approaches and services provider(s)
11.3 Translation cost estimates
11.4 Translation memory management
11.5 Machine translation
57 11.6 Translation review and quality control
11.7 Terminology management
11.8 Writing for translation
58 11.9 Managing the translation and localization of the user interface
11.10 Guidelines for user interface translation and localization:
12 Managing final production and delivery
12.1 Final production and delivery defined
12.1.1 Final approvals
59 12.1.2 During production
12.1.3 At delivery
60 12.2 Before production time
13 Measuring content quality and user satisfaction
13.1 Measuring content quality and user satisfaction defined
61 13.1.1 Measuring quality defects
62 13.1.2 Measuring user satisfaction
63 13.1.3 Correcting quality defects and improving the process
13.1.4 Using user feedback to validate measurements and improve processes
64 13.2 Identifying predictive measurements for preventive action
14 Measuring productivity, efficiency, and cost
14.1 Importance of measuring cost, productivity, and efficiency
65 14.1.1 Operational costs
14.1.2 Labor costs
14.1.3 Non-labor costs
14.1.4 Translation, printing, and publishing costs
14.2 Project costs and time tracking
66 14.2.1 Time intervals
14.2.2 Time allocation
14.2.3 Typical activities for tracking time
14.2.4 Overtime
67 14.2.5 Monitoring project costs
14.2.6 Reporting project costs
14.3 Productivity measurements
68 14.4 Efficiency measurements
69 14.4.1 Content re-use
14.4.2 Content rework
70 14.4.3 Cycle time
15 Evaluating organization process maturity
15.1 Organization process maturity evaluation
71 15.2 Process Improvement
72 Annex A (informative) User and task analysis
75 Annex B (informative) Project plan example
79 Annex C (informative) Translation management
86 Bibliography
88 IEEE notices and abstract

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