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BSI 22/30423085 DC 2022

$13.70

BS ISO 32111. Transaction assurance in E-commerce. Principles and Framework

Published By Publication Date Number of Pages
BSI 2022 27
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PDF Catalog

PDF Pages PDF Title
1 30423085-NC.pdf
3 ISO_DIS 32111 ed.1 – id.80876 Enquiry PDF (en).pdf
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
4 Overview
10 5 Principles
5.1 General
5.2 Authenticity
11 5.3 Accountability
5.4 Accessibility
5.5 Security and privacy
6 Participants in e-commerce transaction
12 7 Activities throughout the transaction process
7.1 General
13 7.2 Activities throughout pre-transaction phase
7.2.1 General
7.2.2 Register
7.2.3 Verify
7.2.4 Prepare third-party service
14 7.2.5 Release information
7.3 Activities throughout in-transaction phase
7.3.1 General
7.3.2 Place electronic order
15 7.3.3 Confirm electronic order
7.3.4 Choose payment method
7.3.5 Pay
7.3.6 Delivery
7.3.7 Customs clearance
16 7.3.8 Receipt with confirmation
7.4 Activities throughout post-transaction phase
7.4.1 General
7.4.2 Evaluation
17 7.4.3 Dispute resolution
7.4.4 Return
7.4.5 Refund
7.4.6 Compensate
18 7.4.7 Maintain and support
8 Assurance elements
8.1 General
19 8.2 Identity information
8.3 Qualification information
8.4 Terms of use
8.5 Third-party service rule
20 8.6 Online reputation information
8.7 Product information
8.8 Transaction document
21 8.9 Multiple payment method
8.10 Payment security rule
8.11 Delivery rule
8.12 Customs clearance rule
22 8.13 Evaluation rule
8.14 Dispute resolution rule
8.15 Rules of return and refund
8.16 Rules of compensation
23 8.17 Maintenance and support rule
24 Annex€A (informative) list of activities in e-commerce consistent with the principles
25 Annex€B (informative) list of assurance elements play a primary role in helping accomplishment of certain principle
26 Annex€C (informative) correlation between transaction activities and assurance elements
27 Bibliography
BSI 22/30423085 DC 2022
$13.70