BSI 22/30456279 DC 2022

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BS ISO 11620. Information and documentation. Library performance indicators

Published By	Publication Date	Number of Pages
BSI	2022	143

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PDF Pages	PDF Title
1	30456279-NC.pdf
3	ISO_DIS 11620 ed.4 – id.83126 Enquiry PDF (en).pdf
6	Foreword
7	Introduction
9	1 Scope 2 Normative references 3 Terms and definitions
23	4 Performance measurement 4.1 Quality management
24	4.2 Performance measurement in quality management 4.3 Use of performance indicators 4.3.1 General 4.3.2 Objectives of performance indicators 4.3.3 Selection of performance indicators
25	4.3.4 Limitations of performance measurement
26	4.4 Performance measurement versus impact assessment 4.4.1 The objectives of the two approaches 4.4.2 The methods of the two approaches
27	4.4.3 Possible “impact indicators”
28	5 Performance indicators in this document 5.1 General 5.2 Criteria for performance indicators
29	5.3 Descriptive framework 5.3.1 General 5.3.2 Balanced Scorecard approach
30	5.3.3 Indicator presentation
32	6 List of performance indicators for libraries
37	Annex€A (normative) Description of performance indicators
141	Bibliography

Additional information

Status	Definitive
Pages	143
Publication Date	2022-09-07
Standard Number	22/30456279 DC
Title	BS ISO 11620. Information and documentation. Library performance indicators
Descriptors	Performance, Libraries, Performance testing, Consumers, Information operations, Quality assurance, Statistical methods of analysis, Documents, Costs, Library and information science, Data handling, Data acquisition, Quality assurance systems, Management, Records (documents)
Publisher	BSI
Committee	IDT/2

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BSI 22/30456279 DC 2022

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