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BSI PD ISO/IEC TR 20000-9:2015

BSI PD ISO/IEC TR 20000-9:2015

$167.15

Information technology. Service management – Guidance on the application of ISO/IEC 20000-1 to cloud services

Published By Publication Date Number of Pages
BSI 2015 40
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PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
8 1 Scope
2 Normative references
3 Terms and definitions
9 4 Applying ISO/IECĀ 20000-1 to cloud services
4.1 Delivering and managing cloud services
4.2 Scenarios
5 Scenarios
5.1 Identify the context for service management of cloud services
10 5.2 Establish strategy and plan for management of cloud services
12 5.3 Provide a catalogue of cloud services
13 5.4 Identify and manage service requirements for cloud services
15 5.5 Design and develop a new cloud service
18 5.6 Establish a service relationship with the cloud customer
19 5.7 Establish a cloud service agreement
21 5.8 Onboarding the customer
23 5.9 Deliver and operate the cloud services
25 5.10 Monitor and report cloud services
27 5.11 Manage resources for cloud services
29 5.12 Check and improve the SMS and cloud services
31 5.13 Terminate a cloud service contract
32 5.14 Transfer a cloud service
34 5.15 Remove a cloud service
37 Bibliography

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BSI PD ISO/IEC TR 20000-9:2015
$167.15