BSI PD ISO/IEC TR 22446:2017
$142.49
Information technology. Continual performance improvement of IT enabled services
| Published By | Publication Date | Number of Pages |
| BSI | 2017 | 32 |
This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.
This process ensures successful deployment and service performance criteria fulfilment.
This process is based on a predictive performance evaluation method and a related repository.
This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000‑1 .
This document does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.
This document does not offer techniques for implementing the continual performance improvement process.
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 2 | undefined |
| 6 | Foreword |
| 7 | Introduction |
| 10 | 1 Scope 2 Normative references 3 Terms and definitions |
| 12 | 4 Continual performance improvement of IT enabled services 4.1 Inputs and outputs 4.1.1 Inputs |
| 13 | 4.1.2 Outputs |
| 15 | 4.2 Process 4.2.1 Description |
| 17 | 4.2.2 Process activities |
| 19 | 5 Lifecycle reliability improvement (LCRI) method 5.1 Context 5.2 Set of reliability problems 5.2.1 Classification |
| 20 | 5.2.2 Reliability problems |
| 24 | 5.3 Correlation between gathered information (for problem resolution) 5.3.1 Context |
| 25 | 5.3.2 Risks resulting from transition of new or changed services 5.3.3 Probability of occurrence of a production incident 6 Continual performance improvement repository (CPIR) 6.1 CPIR inputs |
| 26 | 6.2 CPIR outputs 6.3 CPIR benefits |
| 27 | 7 Improvement to the ISO/IEC 20000 series processes 7.1 Improvements |
| 30 | 7.2 Limits |
| 31 | Bibliography |
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BSI PD ISO/IEC TR 22446:2017
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BSI PD ISO/IEC TR 22446:2017
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