BSI PD ISO/IEC TR 30105-7:2019
$142.49
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Exemplar for maturity assessment
| Published By | Publication Date | Number of Pages |
| BSI | 2019 | 32 |
This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization’s maturity level for an ITES-BPO service provider.
This document:
-
uses the set of indicators for process performance and process capability;
-
helps to collect the objective evidence that enables an assessor to determine the process ratings;
-
helps to assess the result of the process capability level;
-
serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
-
is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
-
supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 2 | undefined |
| 6 | Foreword |
| 7 | Introduction |
| 9 | 1 Scope 2 Normative references 3 Terms and definitions 4 Interrelationship across the parts of the ISO/IEC 30105 series |
| 10 | 5 Undertaking an assessment using the exemplar 5.1 Prepare for the assessment 5.1.1 Identify the processes in scope 5.1.2 Prepare required evidence |
| 11 | 5.2 Set up the assessment activity 5.2.1 Set up the assessment activity at audit entity level |
| 22 | 5.2.2 Consolidate the selected entity information along with process area |
| 24 | 5.2.3 Final outcome determination for organization maturity level |
| 25 | 5.2.4 Compare the rating results under the defined matrix in ISO/IEC 30105-3 |
| 29 | 5.3 Implement improvement to the defined maturity level 5.4 Re-assessment on a regular basis |
| 30 | Bibliography |
Related products
-
BSI PD ISO/IEC TR 30105-7:2019
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Exemplar for maturity assessment…
-
BS 8626:2020
Design and operation of online user identification systems. Code of practice Published By Publication Date…
