BSI PD ISO/IEC TS 30105-9:2023
$142.49
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Guidelines on extending process capability assessment for digital transformation
| Published By | Publication Date | Number of Pages |
| BSI | 2023 | 30 |
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 2 | National foreword |
| 6 | Foreword |
| 7 | Introduction |
| 9 | 1 Scope 2 Normative references 3 Terms and definitions |
| 10 | 4 Digital transformation essentials 4.1 General |
| 11 | 4.2 Digital transformation essentials in ITES-BPO industry |
| 12 | 5 ITES-BPO in digital transformation 5.1 General 5.2 Different stakeholders’ interest on digital transformation 5.3 The drivers of digital transformation |
| 13 | 6 Guidance on process capability assessment for digital transformation 6.1 General 6.2 Digital transformation and guidelines for strategic enabling processes |
| 15 | 6.3 Digital transformation and guidelines for relationship processes |
| 16 | 6.4 Digital transformation and guidelines for solutioning processes |
| 17 | 6.5 Digital transformation and guidelines for transitioning processes |
| 18 | 6.6 Digital transformation and guidelines for service delivery processes 6.7 Digital transformation and guidelines for tactical enablement processes |
| 19 | 6.8 Digital transformation and guidelines in operational enablement processes |
| 22 | Annex A (informative) Use cases — digital transformation in ITES-BPO organization |
| 24 | Annex B (informative) Use cases — digital transformation in ITES-BPO business processes |
| 28 | Bibliography |
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