BSI PD ISO/TS 10020:2022

$189.07

Quality management systems. Organizational change management. Processes

Published By	Publication Date	Number of Pages
BSI	2022	50

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Categories: 03.120.10 - Quality management and quality assurance, BSI

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PDF Catalog

PDF Pages	PDF Title
2	National foreword
7	Foreword
8	Introduction
9	1 Scope 2 Normative references 3 Terms and definitions
10	4 Organizational change management concepts 4.1 General 4.2 Organizations and interested parties 4.3 Conditions under which organizational change is likely to take place
11	4.4 OCM process perspective 4.5 Process model
13	5 Governance process 5.1 General
14	5.2 Process 5.3 Purpose 5.4 Outcomes 5.5 Developing OCM policy and strategy 5.6 Documented information
15	6 Management processes 6.1 General 6.2 Change scenario process 6.2.1 General 6.2.2 Purpose 6.2.3 Outcomes
16	6.2.4 Activities and tasks 6.2.5 Documented information
17	6.3 Interested party identification process 6.3.1 General 6.3.2 Purpose 6.3.3 Outcomes 6.3.4 Activities and tasks 6.3.5 Documented information 6.4 Intervention definition process 6.4.1 General
18	6.4.2 Purpose 6.4.3 Outcomes 6.4.4 Activities and tasks 6.4.5 Documented information
19	7 Implementation processes 7.1 General 7.2 Issue identification process 7.2.1 General 7.2.2 Purpose 7.2.3 Outcomes 7.2.4 Activities and tasks
20	7.2.5 Documented information 7.3 Affected interested party identification process 7.3.1 General 7.3.2 Purpose 7.3.3 Outcomes
21	7.3.4 Activities and tasks 7.3.5 Documented information 7.4 Affected interested party intervention process 7.4.1 General 7.4.2 Purpose 7.4.3 Outcomes
22	7.4.4 Activities and tasks 7.4.5 Documented information 7.5 Change management reporting process 7.5.1 General
23	7.5.2 Purpose 7.5.3 Outcomes 7.5.4 Activities and tasks 7.5.5 Documented information
24	8 Measuring affected interested party intervention progress on the change matrix 8.1 The change matrix
26	8.2 Rating the change matrix position 8.3 Aggregation of affected interested parties change matrix positions to higher levels 8.3.1 General 8.3.2 Change matrix cell aggregation problem
27	8.3.3 Change matrix cell aggregation models
29	Annex A (informative) Process documentation items
37	Annex B (informative) Generic sections definition
39	Annex C (informative) Comparison between this document and ISO 9001
48	Bibliography