DIN ISO/IEC 19086-1:2018 Edition

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Information technology – Cloud computing – Service level agreement (SLA) framework – Part 1: Overview and concepts

Published By	Publication Date	Number of Pages
DIN	2018-01	42

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Categories: 35.210 - Cloud computing, DIN

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Description

This document seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs). This document specifies a) an overview of cloud SLAs, b) identification of the relationship between the cloud service agreement and the cloud SLA, c) concepts that can be used to build cloud SLAs, and d) terms commonly used in cloud SLAs. This document is for the benefit and use of both cloud service providers and cloud service customers. The aim is to avoid confusion and facilitate a common understanding between cloud service providers and cloud service customers.

Additional information

Published Code	DIN
Published By	Deutsches Institut für Normung
Publication Date	2018-01
Pages Count	42
Language	Germany
Descriptors	Agreements, Cloud computing, Concepts, Consumer-supplier relations, Data processing, Data protection, Data security, Definitions, Framework, Information security, Information systems, Information technology, IT security, Quality, Quality of service, Relation, Responsibility, Safety engineering, Services
File Size	1.5 MB
ICS Codes	35.210 - Cloud computing

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DIN ISO/IEC 19086-1:2018 Edition

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