Revision Standard – Active. This document provides guidance for organizations in the application of ISO 9001:2015 to the acquisition, supply, development, operation and maintenance of computer software and related support services. This document does not add to or otherwise change the requirements of ISO 9001:2015. The guidelines provided in this document are not intended to be used as assessment criteria in quality management system registration/certification. The application of this document is appropriate to software that is: part of a commercial contract with another organization, a product available for a market sector, used to support the processes of an organization, embedded in a hardware product, or related to software services. Some organizations may be involved in all the above activities; others may specialize in one area. Whatever the situation, the organization’s quality management system should cover all aspects (software related and non-software related) of the business. This document identifies the issues that should be addressed and is independent of the technology, life cycle models, development processes, sequence of activities and organizational structure used by an organization. Additional guidance and frequent references to the ISO/IEC JTC 1/SC 7 software engineering standards are provided to assist in the application of ISO 9001:2015, in particular ISO/IEC/IEEE 12207:2017.

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PDF Pages	PDF Title
5	Foreword
6	Introduction
13	1 Scope 2 Normative references
14	3 Terms and definitions
15	4 Context of the organization 4.1 Understanding the organization and its context
16	4.2 Understanding the needs and expectations of interested parties
17	4.3 Determining the scope of the quality management system
18	4.4 Quality management system and its processes 4.4.1 Quality management system processes
19	4.4.2 Information Management
20	5 Leadership 5.1 Leadership and commitment 5.1.1 General
21	5.1.2 Customer focus 5.2 Policy 5.2.1 Establishing the quality policy
22	5.2.2 Communicating the quality policy 5.3 Organizational roles, responsibilities and authorities
23	6 Planning 6.1 Actions to address risks and opportunities 6.1.1 Risk identification
24	6.1.2 Risk treatment 6.2 Quality objectives and planning to achieve them 6.2.1 Establishing quality objectives
25	6.2.2 Implementation of quality objectives
26	6.3 Planning of changes 7 Support 7.1 Resources 7.1.1 General
27	7.1.2 People 7.1.3 Infrastructure
28	7.1.4 Environment for the operation of processes
29	7.1.5 Monitoring and measuring resources
30	7.1.6 Organizational knowledge
31	7.2 Competence
32	7.3 Awareness 7.4 Communication
33	7.5 Documented information 7.5.1 General
34	7.5.2 Creating and updating 7.5.3 Control of documented information
35	8 Operation 8.1 Operational planning and control
36	8.1.1 General
37	8.1.2 Evidence of conformity to requirements 8.2 Requirements for products and services 8.2.1 Customer communication
39	8.2.2 Determining the requirements for products and services
41	8.2.3 Review of the requirements for products and services
43	8.2.4 Changes to requirements for products and services 8.3 Design and development of products and services 8.3.1 General
44	8.3.2 Design and development planning
47	8.3.3 Design and development inputs
48	8.3.4 Design and development controls
51	8.3.5 Design and development outputs
52	8.3.6 Design and development changes
53	8.4 Control of externally provided processes, products and services 8.4.1 General
55	8.4.2 Type and extent of control 8.4.3 Information for external providers
56	8.5 Production and service provision 8.5.1 Control of production and service provision
59	8.5.2 Identification and traceability
61	8.5.3 Property belonging to customers or external providers
62	8.5.4 Preservation
63	8.5.5 Post-delivery activities 8.5.6 Control of changes
64	8.6 Release of products and services
65	8.7 Control of nonconforming outputs 8.7.1 Identification and control of nonconforming outputs
66	8.7.2 Retaining documented information for nonconforming outputs 9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General
67	9.1.2 Customer satisfaction
68	9.1.3 Analysis and evaluation 9.2 Internal audit 9.2.1 Conducting audits
69	9.2.2 Maintaining audit records 9.3 Management review 9.3.1 General
70	9.3.2 Management review inputs
71	9.3.3 Management review outputs 10 Improvement 10.1 General
72	10.2 Nonconformity and corrective action 10.2.1 Managing nonconformity
73	10.2.2 Maintaining nonconformity records 10.3 Continual improvement
74	Annex A (informative) Summary of guidance on the implementation of ISO 9001:2015 available in ISO/IEC JTC 1/SC 7 and ISO/TC 176 standards
80	Bibliography
82	IEEE notices and abstract

Published By	Publication Date	Number of Pages
IEEE	2018	86


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Standard Title	ISO/IEC/IEEE International Standard – Software engineering — Guidelines for the application of ISO 9001:2015 to computer software
Published Code	IEEE
Publication Date	2018
Pages Count	86

IEEE 90003-2018

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