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ISO/IEC 30105-1:2016

ISO/IEC 30105-1:2016

$36.40

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)

Published By Publication Date Number of Pages
ISO 2016-11 32
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ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

– covers IT-enabled business processes that are outsourced;

– is not intended to address IT processes but includes references to them at key touchpoints for completeness;

– is applicable to the service provider, not to the customer;

– is applicable to all lifecycle processes of ITES-BPO;

– serves as a process reference model for organizations providing ITES-BPO services.

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ISO/IEC 30105-1:2016
$36.40