ISO/IEC TS 30105-6:2021
$27.30
Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 6: Guidelines on risk management
| Published By | Publication Date | Number of Pages |
| ISO | 2021-10 | 26 |
This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.
This document:
— covers IT enabled business processes that are outsourced;
— is applicable to the service provider;
— is applicable to all lifecycle processes of ITES-BPO;
— is not intended to cover IT services.
The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.
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