a) entend assurer l'alignement entre les exigences de FM et les objectifs, les besoins et les contraintes du cœur de métier de l'organisme demandeur;

b) veut améliorer l'utilité et les avantages fournis par les installations pour l'amélioration de l'organisme demandeur et de son cœur de métier;

c) cherche à répondre aux besoins des parties prenantes et aux dispositions applicables de manière cohérente;

d) cherche à être durable dans un environnement concurrentiel mondialisé.

· essential elements in FM sourcing processes;

· FM roles and responsibilities in sourcing processes;

· development processes and structures of typical agreement models.

ISO 41012:2017 is applicable to:

· strategic processes related to service and support functions for the core business;

· development of FM strategies;

· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;

· development of FM information systems;

· FM education and research;

· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;

b) aims to consistently meet the needs of interested parties and applicable requirements;

c) aims to be sustainable in a globally-competitive environment.

The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.

Annex A provides additional guidance on the use of this document.