This part of ISO\/TS 20282 specifies a user-based summative test method for the measurement of the usability and\/or accessibility of consumer products and products for public use (including walk-up-and-use products) for one or more specific user groups. This test method treats accessibility as a special case of usability where the users taking part in the test represent the extremes of the range of characteristics and capabilities within the general user population. When the test method refers to usability, the method can also be used to test accessibility (unless otherwise specified).<\/p>\n
This test method is for use when valid and reliable measures of effectiveness, efficiency, and satisfaction are needed.<\/p>\n
\nNOTE 1 Products for public use include walk-up-and-use products that provide a service to the general public.<\/p>\n<\/blockquote>\n
The test method can also be used to assess the usability and\/or accessibility of achieving the goals of unpacking, installing, and setting up a consumer product.<\/p>\n
This part of ISO\/TS 20282 is intended to be used for testing the usability and\/or accessibility of products when<\/p>\n
\n
- \n
it is possible to identify typical contexts of use that are representative of the use of the product(s),<\/p>\n<\/li>\n
- \n
it is possible to identify the criteria for the successful achievement of the users\u2019 goal, and<\/p>\n<\/li>\n
- \n
there are a limited number of goals being tested at the same time.<\/p>\n<\/li>\n<\/ul>\n
While the test method is intended to test consumer products and products for public use, it can also be used to test other products, systems, and services with the characteristics described above.<\/p>\n
If use of a product involves interaction with inputs, outputs, or environments that are highly variable and\/or complex with variability or complexity that cannot be categorized in well-defined subsets, it is outside the scope as it would not be possible to obtain reliable results. See Annex A for examples of products and goals that are within the scope of this part of ISO\/TS 20282.<\/p>\n
\nEXAMPLE The method could be applied to an office photocopier, a website selling books or train tickets, or a legal advice service. The method would not be appropriate for a complex ecommerce website, a word processor, or a bicycle.<\/p>\n<\/blockquote>\n
The method is primarily intended for use for assessing completed versions of products, but could also be used for internal purposes during development to judge, assess, and communicate the usability and\/or accessibility of functional prototype versions.<\/p>\n
The results of the summative test method can be used for the following purposes:<\/p>\n
\n
- \n
to estimate the probability of achieving target values of effectiveness, efficiency, and satisfaction in actual use;<\/p>\n<\/li>\n
- \n
to publish information about the usability and\/or accessibility of a product;<\/p>\n<\/li>\n
- \n
to compare the usability and\/or accessibility of several products;<\/p>\n<\/li>\n
- \n
to compare the results with a usability and\/or accessibility requirements specification;<\/p>\n<\/li>\n
- \n
to support procurement.<\/p>\n<\/li>\n<\/ul>\n
\nNOTE 2 Annex H lists the information to be included when specifying the procedure used to test whether the usability and\/or accessibility requirements (Annex G) have been met.<\/p>\n<\/blockquote>\n
The intended users of this part of ISO\/TS 20282 are people with expertise in the design and management of testing usability and\/or accessibility, working within or on behalf of manufacturers, suppliers, purchasing organizations, or third parties (such as test organizations or consumer organizations).<\/p>\n
PDF Catalog<\/h4>\n
\n
\n PDF Pages<\/th>\n PDF Title<\/th>\n<\/tr>\n \n 6<\/td>\n Foreword <\/td>\n<\/tr>\n \n 7<\/td>\n Introduction <\/td>\n<\/tr>\n \n 9<\/td>\n Section sec_1
1\tScope <\/td>\n<\/tr>\n\n 10<\/td>\n Section sec_2
Section sec_3
Section sec_4
Section sec_4.1
Section sec_4.2
2\tConformity
3\tNormative references
4\tTerms and definitions <\/td>\n<\/tr>\n\n 11<\/td>\n Section sec_4.3
Section sec_4.4
Section sec_4.5
Section sec_4.6
Section sec_4.7
Section sec_4.8
Section sec_4.9
Section sec_4.10
Section sec_4.11 <\/td>\n<\/tr>\n\n 12<\/td>\n Section sec_4.12
Section sec_4.13
Section sec_4.14
Section sec_4.15
Section sec_4.16
Section sec_4.17
Section sec_4.18 <\/td>\n<\/tr>\n\n 13<\/td>\n Section sec_4.19
Section sec_4.20
Section sec_4.21
Section sec_4.22
Section sec_4.23
Section sec_4.24
Section sec_4.25
Section sec_4.26 <\/td>\n<\/tr>\n\n 14<\/td>\n Section sec_4.27
Section sec_5
Section sec_5.1
Section sec_5.2
5\tGeneral principles
5.1\tType of usage of the product to be tested
5.2\tPurpose of the test <\/td>\n<\/tr>\n\n 15<\/td>\n Section sec_5.3
Section sec_5.3.1
Section sec_5.3.2
5.3\tScope of the goals used in the test <\/td>\n<\/tr>\n\n 16<\/td>\n Section sec_5.3.3 <\/td>\n<\/tr>\n \n 17<\/td>\n Section sec_5.4
Section sec_5.5
Section sec_6
5.4\tValidity and reliability
5.5\tEthical issues
6\tTest procedure overview <\/td>\n<\/tr>\n\n 18<\/td>\n Section sec_7
Section sec_7.1
Section sec_7.2
Section sec_7.3
Section sec_7.3.1
7\tTest method
7.1\tPurpose and scope of the test
7.2\tProduct(s) to be tested
7.3\tContext of evaluation <\/td>\n<\/tr>\n\n 19<\/td>\n Section sec_7.3.2
Section sec_7.3.2.1
Section sec_7.3.2.2 <\/td>\n<\/tr>\n\n 20<\/td>\n Section sec_7.3.2.3
Section sec_7.3.2.4
Section sec_7.3.3
Section sec_7.3.3.1 <\/td>\n<\/tr>\n\n 21<\/td>\n Section sec_7.3.3.2
Section sec_7.3.3.3 <\/td>\n<\/tr>\n\n 22<\/td>\n Section sec_7.3.3.4
Section sec_7.3.4 <\/td>\n<\/tr>\n\n 23<\/td>\n Section sec_7.4
Section sec_7.4.1
Section sec_7.4.2
7.4\tCheck that the product is capable of achieving the intended goals for the intended users <\/td>\n<\/tr>\n\n 24<\/td>\n Section sec_7.5
Section sec_7.5.1
Section sec_7.5.2
Section sec_7.5.2.1
Table tab_1
Section sec_7.5.2.2
Section sec_7.5.2.3
7.5\tDesign and perform the test <\/td>\n<\/tr>\n\n 25<\/td>\n Section sec_7.5.2.4
Section sec_7.5.3 <\/td>\n<\/tr>\n\n 26<\/td>\n Section sec_7.5.4
Section sec_7.5.5 <\/td>\n<\/tr>\n\n 27<\/td>\n Section sec_7.5.6
Section sec_7.5.7
Section sec_7.5.8 <\/td>\n<\/tr>\n\n 28<\/td>\n Section sec_7.5.9
Section sec_7.5.10
Section sec_8
Section sec_8.1
Section sec_8.2
Section sec_8.3
8\tResults
8.1\tGeneral
8.2\tGoals
8.3\tEffectiveness <\/td>\n<\/tr>\n\n 29<\/td>\n Section sec_8.4
Section sec_8.5
Section sec_9
8.4\tEfficiency
8.5\tSatisfaction
9\tReport <\/td>\n<\/tr>\n\n 30<\/td>\n Annex sec_A
Table tab_A.1
Annex\u00a0A
\n(informative)<\/p>\nUser goals <\/td>\n<\/tr>\n
\n 33<\/td>\n Annex sec_B
Annex sec_B.1
Annex sec_B.2
Annex sec_B.3
Annex\u00a0B
\n(informative)<\/p>\nBackground to the method <\/td>\n<\/tr>\n
\n 34<\/td>\n Annex sec_C
Annex sec_C.1
Annex\u00a0C
\n(normative)<\/p>\nRecruiting a representative sample of users <\/td>\n<\/tr>\n
\n 35<\/td>\n Annex sec_C.2
Annex sec_C.3 <\/td>\n<\/tr>\n\n 36<\/td>\n Table tab_C.1
Annex sec_C.4
Annex sec_C.5
Annex sec_C.6 <\/td>\n<\/tr>\n\n 37<\/td>\n Annex sec_D
Annex sec_D.1
Annex\u00a0D
\n(normative)<\/p>\nConfidence intervals <\/td>\n<\/tr>\n
\n 38<\/td>\n Table tab_D.1 <\/td>\n<\/tr>\n \n 39<\/td>\n Table tab_D.2 <\/td>\n<\/tr>\n \n 40<\/td>\n Annex sec_D.2
Annex sec_D.3 <\/td>\n<\/tr>\n\n 41<\/td>\n Annex sec_E
Annex sec_E.1
Figure fig_E.1
Annex sec_E.2
Annex\u00a0E
\n(normative)<\/p>\nExamples of satisfaction scales <\/td>\n<\/tr>\n
\n 43<\/td>\n Annex sec_F
Annex sec_F.1
Annex sec_F.2
Annex sec_F.3
Annex sec_F.3.1
Annex\u00a0F
\n(normative)<\/p>\nFormat for test reports <\/td>\n<\/tr>\n
\n 44<\/td>\n Annex sec_F.3.2
Annex sec_F.4
Annex sec_F.4.1
Annex sec_F.4.2 <\/td>\n<\/tr>\n\n 45<\/td>\n Annex sec_F.4.3
Annex sec_F.4.3.1
Annex sec_F.4.3.2 <\/td>\n<\/tr>\n\n 46<\/td>\n Annex sec_F.4.3.3
Annex sec_F.5
Annex sec_F.5.1
Annex sec_F.5.2
Annex sec_F.5.2.1
Annex sec_F.5.2.2 <\/td>\n<\/tr>\n\n 47<\/td>\n Annex sec_F.5.3
Annex sec_F.6
Annex sec_F.6.1
Annex sec_F.6.2 <\/td>\n<\/tr>\n\n 48<\/td>\n Annex sec_F.7 <\/td>\n<\/tr>\n \n 49<\/td>\n Annex sec_G
Annex sec_G.1
Annex sec_G.1.1
Annex sec_G.2
Annex sec_G.2.1
Annex\u00a0G
\n(normative)<\/p>\nSpecification of usability requirements
Annex\u00a0G
\n(normative)<\/p>\nSpecification of usability requirements <\/td>\n<\/tr>\n
\n 50<\/td>\n Annex sec_G.2.2
Annex sec_G.2.3
Annex sec_G.3 <\/td>\n<\/tr>\n\n 51<\/td>\n Annex sec_G.4 <\/td>\n<\/tr>\n \n 52<\/td>\n Annex sec_H
Annex sec_H.1
Annex sec_H.2
Annex sec_H.3
Annex sec_H.3.1
Annex sec_H.4
Annex\u00a0H
\n(normative)<\/p>\nUsability test procedure specification
Annex\u00a0H
\n(normative)<\/p>\nUsability test procedure specification <\/td>\n<\/tr>\n
\n 53<\/td>\n Annex sec_H.4.1
Annex sec_H.4.2
Annex sec_H.5
Annex sec_H.5.1
Annex sec_H.5.2
Annex sec_H.5.3
Annex sec_H.6 <\/td>\n<\/tr>\n\n 54<\/td>\n Annex sec_H.6.1
Annex sec_H.6.1.1
Annex sec_H.6.2
Annex sec_H.6.2.1
Annex sec_H.6.3 <\/td>\n<\/tr>\n\n 55<\/td>\n Annex sec_H.7
Annex sec_H.8 <\/td>\n<\/tr>\n\n 56<\/td>\n Annex sec_I
Annex sec_I.1
Annex sec_I.2
Annex\u00a0I
\n(informative)<\/p>\nFeedback on the standard
Annex\u00a0I
\n(informative)<\/p>\nFeedback on the standard <\/td>\n<\/tr>\n
\n 57<\/td>\n Reference ref_1
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Bibliography
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Reference ref_34 <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"Usability of consumer products and products for public use – Summative test method<\/b><\/p>\n
\n\n
\n Published By<\/td>\n Publication Date<\/td>\n Number of Pages<\/td>\n<\/tr>\n \n BSI<\/b><\/a><\/td>\n 2013<\/td>\n 62<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":287424,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-287420","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/287420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/287424"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=287420"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=287420"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=287420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}