| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 1<\/td>\n | BRITISH STANDARD <\/td>\n<\/tr>\n | ||||||
| 2<\/td>\n | Committees responsible for this British Standard <\/td>\n<\/tr>\n | ||||||
| 3<\/td>\n | Contents <\/td>\n<\/tr>\n | ||||||
| 5<\/td>\n | Introduction 1 Scope 2 Terms and definitions bill calibration (in respect of prepayment meters) corporate customer customer meter point administration number meter point reference number <\/td>\n<\/tr>\n | ||||||
| 6<\/td>\n | statement supplier supply point identification number 3 Billing processes 3.1 Meter readings 3.2 Estimated bills 3.3 Multi-service providers 3.4 Annual statement <\/td>\n<\/tr>\n | ||||||
| 7<\/td>\n | 3.5 Overcharging and undercharging 3.6 Handling of billing enquiries and billing complaints 3.7 Final bill after closure of account 3.8 Timeliness 3.9 Performance 3.10 Payment methods <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | 3.11 Changes of customer details 3.12 Access to billing history 3.13 Compliance system 3.14 Continuous improvement 3.15 Promotion of special services 3.16 Customers with difficulty in paying their bills 3.17 Changes of a significant nature 3.18 Disconnections <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | 4 The billing document 4.1 Format 4.2 e-billing 4.3 Information to be provided <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | 4.4 Bills based on estimations 4.5 Customer supplied meter readings 4.6 Composite bills 4.7 Method of calculation\/information on price 4.8 Complaints handling 4.9 Change of customer details <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | (informative) Recommendations for bill presentation (informative) Recommendations for bill presentation Recommended layouts Colour and contrast Size and style of font <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | Principal page of an estimated bill or statement <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | Principal page of a direct debit statement <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | Principal page of a multi-service annual statement for a direct debit customer <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | Supplementary page of a multi-service bill <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | (normative) Supplementary requirements for the billing of corporate customers (normative) Supplementary requirements for the billing of corporate customers General Billing process Meter readings e-billing Revised billing Disconnection Performance Meter readings Timed consumption <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Specification for customer billing practice<\/b><\/p>\n |