{"id":356956,"date":"2024-10-20T01:14:42","date_gmt":"2024-10-20T01:14:42","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-iec-tr-30105-72019\/"},"modified":"2024-10-26T01:40:06","modified_gmt":"2024-10-26T01:40:06","slug":"bsi-pd-iso-iec-tr-30105-72019","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-iec-tr-30105-72019\/","title":{"rendered":"BSI PD ISO\/IEC TR 30105-7:2019"},"content":{"rendered":"
This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization\u2019s maturity level for an ITES-BPO service provider.<\/p>\n
This document:<\/p>\n
uses the set of indicators for process performance and process capability;<\/p>\n<\/li>\n
helps to collect the objective evidence that enables an assessor to determine the process ratings;<\/p>\n<\/li>\n
helps to assess the result of the process capability level;<\/p>\n<\/li>\n
serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;<\/p>\n<\/li>\n
is useful for all users of the ISO\/IEC 30105<\/span><\/span> series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;<\/p>\n<\/li>\n supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.<\/p>\n<\/li>\n<\/ul>\n Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Exemplar for maturity assessment<\/b><\/p>\nPDF Catalog<\/h4>\n
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\n PDF Pages<\/th>\n PDF Title<\/th>\n<\/tr>\n \n 2<\/td>\n undefined <\/td>\n<\/tr>\n \n 6<\/td>\n Foreword <\/td>\n<\/tr>\n \n 7<\/td>\n Introduction <\/td>\n<\/tr>\n \n 9<\/td>\n 1 Scope
2 Normative references
3 Terms and definitions
4 Interrelationship across the parts of the ISO\/IEC 30105 series <\/td>\n<\/tr>\n\n 10<\/td>\n 5 Undertaking an assessment using the exemplar
5.1 Prepare for the assessment
5.1.1 Identify the processes in scope
5.1.2 Prepare required evidence <\/td>\n<\/tr>\n\n 11<\/td>\n 5.2 Set up the assessment activity
5.2.1 Set up the assessment activity at audit entity level <\/td>\n<\/tr>\n\n 22<\/td>\n 5.2.2 Consolidate the selected entity information along with process area <\/td>\n<\/tr>\n \n 24<\/td>\n 5.2.3 Final outcome determination for organization maturity level <\/td>\n<\/tr>\n \n 25<\/td>\n 5.2.4 Compare the rating results under the defined matrix in ISO\/IEC 30105-3 <\/td>\n<\/tr>\n \n 29<\/td>\n 5.3 Implement improvement to the defined maturity level
5.4 Re-assessment on a regular basis <\/td>\n<\/tr>\n\n 30<\/td>\n Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" \n\n
\n Published By<\/td>\n Publication Date<\/td>\n Number of Pages<\/td>\n<\/tr>\n \n BSI<\/b><\/a><\/td>\n 2019<\/td>\n 32<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":356964,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-356956","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/356956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/356964"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=356956"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=356956"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=356956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}