{"id":374889,"date":"2024-10-20T02:40:55","date_gmt":"2024-10-20T02:40:55","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-235922021\/"},"modified":"2024-10-26T04:40:34","modified_gmt":"2024-10-26T04:40:34","slug":"bs-iso-235922021","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-235922021\/","title":{"rendered":"BS ISO 23592:2021"},"content":{"rendered":"

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.<\/p>\n

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.<\/p>\n

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nNational foreword <\/td>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
7<\/td>\nIntroduction <\/td>\n<\/tr>\n
9<\/td>\n1 Scope
2 Normative references
3 Terms and definitions <\/td>\n<\/tr>\n
11<\/td>\n4 Relevance and benefits of service excellence <\/td>\n<\/tr>\n
12<\/td>\n5 Principles of service excellence
6 Service excellence model <\/td>\n<\/tr>\n
13<\/td>\n7 Elements of the service excellence model
7.1 Service excellence leadership and strategy
7.1.1 Service excellence vision, mission and strategy <\/td>\n<\/tr>\n
14<\/td>\n7.1.2 \u200bLeadership and management requirements <\/td>\n<\/tr>\n
17<\/td>\n7.2 Service excellence culture and employee engagement
7.2.1 Service excellence culture <\/td>\n<\/tr>\n
18<\/td>\n7.2.2 Employee engagement <\/td>\n<\/tr>\n
21<\/td>\n7.3 Creating outstanding customer experiences
7.3.1 Understanding customer needs, expectations and desires <\/td>\n<\/tr>\n
22<\/td>\n7.3.2 Designing and renewing outstanding customer experiences <\/td>\n<\/tr>\n
24<\/td>\n7.3.3 Service innovation management <\/td>\n<\/tr>\n
25<\/td>\n7.4 Operational service excellence
7.4.1 Managing customer-experience-related efficient and effective processes and organizational structure <\/td>\n<\/tr>\n
27<\/td>\n7.4.2 \u200bMonitoring service excellence activities and results <\/td>\n<\/tr>\n
30<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Service excellence. Principles and model<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2021<\/td>\n32<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":374897,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[77,2641],"product_tag":[],"class_list":{"0":"post-374889","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-01","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/374889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/374897"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=374889"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=374889"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=374889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}