{"id":415366,"date":"2024-10-20T06:04:48","date_gmt":"2024-10-20T06:04:48","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-20000-102018-2\/"},"modified":"2024-10-26T11:18:11","modified_gmt":"2024-10-26T11:18:11","slug":"bs-iso-iec-20000-102018-2","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-20000-102018-2\/","title":{"rendered":"BS ISO\/IEC 20000-10:2018"},"content":{"rendered":"

This document describes the core concepts of ISO\/IEC 20000 (all parts), identifying how the different parts support ISO\/IEC 20000\u20111:2018 as well as the relationships between ISO\/IEC 20000\u20111 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO\/IEC 20000, so that organizations and individuals can interpret the concepts correctly.<\/p>\n

This document can be used by:<\/p>\n

    \n
  1. \n

    organizations seeking to understand the terms and definitions to support the use of ISO\/IEC 20000 (all parts);<\/p>\n<\/li>\n

  2. \n

    organizations looking for guidance on how to use the different parts of ISO\/IEC 20000 to achieve their goal;<\/p>\n<\/li>\n

  3. \n

    organizations that wish to understand how ISO\/IEC 20000 (all parts) can be used in combination with other International Standards;<\/p>\n<\/li>\n

  4. \n

    practitioners, auditors and other parties who wish to gain an understanding of ISO\/IEC 20000 (all parts).<\/p>\n<\/li>\n<\/ol>\n

    PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
    2<\/td>\nNational foreword <\/td>\n<\/tr>\n
    7<\/td>\nForeword <\/td>\n<\/tr>\n
    9<\/td>\nIntroduction <\/td>\n<\/tr>\n
    11<\/td>\n1 Scope
    2 Normative references
    3 Terms and definitions
    3.1 Terms specific to management system standards <\/td>\n<\/tr>\n
    15<\/td>\n3.2 Terms specific to service management used in the ISO\/IEC 20000 series <\/td>\n<\/tr>\n
    19<\/td>\n3.3 Terms specific to service management used in the ISO\/IEC 20000 series but not used in ISO\/IEC 20000\u20111
    4 Terminology used in ISO\/IEC 20000 (all parts) <\/td>\n<\/tr>\n
    20<\/td>\n5 Service management systems (SMS)
    5.1 General
    5.2 What is an SMS? <\/td>\n<\/tr>\n
    21<\/td>\n5.3 The integrated approach
    5.4 Continual improvement
    5.5 Benefits of an SMS based on ISO\/IEC 20000\u20111
    5.5.1 General benefits of an SMS <\/td>\n<\/tr>\n
    22<\/td>\n5.5.2 Benefits from independent assessment of an SMS against ISO\/IEC 20000\u20111
    5.5.3 Benefits related to different service management scenarios <\/td>\n<\/tr>\n
    25<\/td>\n5.6 Misperceptions about an SMS and ISO\/IEC 20000\u20111
    5.6.1 General <\/td>\n<\/tr>\n
    26<\/td>\n6 Overview of the parts of ISO\/IEC 20000
    6.1 General <\/td>\n<\/tr>\n
    27<\/td>\n6.2 ISO\/IEC 20000\u20111:2018, Service management system requirements
    6.2.1 Scope
    6.2.2 Purpose <\/td>\n<\/tr>\n
    28<\/td>\n6.3 ISO\/IEC 20000\u20112, Guidance on application of service management systems
    6.3.1 Scope
    6.3.2 Purpose
    6.3.3 Relationship with ISO\/IEC 20000\u20111
    6.4 ISO\/IEC 20000\u20113, Guidance on scope definition and applicability of ISO\/IEC 20000\u20111
    6.4.1 Scope <\/td>\n<\/tr>\n
    29<\/td>\n6.4.2 Purpose
    6.4.3 Relationship with ISO\/IEC 20000\u20111
    6.5 ISO\/IEC TR 20000\u20115:2013, Exemplar implementation plan for ISO\/IEC 20000\u20111
    6.5.1 Scope
    6.5.2 Purpose
    6.5.3 Relationship with ISO\/IEC 20000\u20111 <\/td>\n<\/tr>\n
    30<\/td>\n6.6 ISO\/IEC 20000\u20116:2017, Requirements for bodies providing audit and certification of service management systems
    6.6.1 Scope
    6.6.2 Purpose
    6.6.3 Relationship with ISO\/IEC 20000\u20111
    6.7 ISO\/IEC TR 20000\u201111:2015, Guidance on the relationship between ISO\/IEC 20000\u20111:2011 and service management frameworks: ITIL\u00ae
    6.7.1 Scope
    6.7.2 Purpose
    6.7.3 Relationship with ISO\/IEC 20000\u20111 <\/td>\n<\/tr>\n
    31<\/td>\n6.8 ISO\/IEC TR 20000\u201112:2016, Guidance on the relationship between ISO\/IEC 20000\u20111:2011 and service management frameworks: CMMI-SVC\u00ae
    6.8.1 Scope
    6.8.2 Purpose
    6.8.3 Relationship with ISO\/IEC 20000\u20111
    7 Other related International Standards and Technical Reports
    7.1 Closely related International Standards and Technical Reports
    7.2 ISO\/IEC 27013:2015, Information technology \u2014 Security techniques \u2014 Guideline on the integrated implementation of ISO\/IEC 20000\u20111 and ISO\/IEC 27001
    7.2.1 Scope <\/td>\n<\/tr>\n
    32<\/td>\n7.2.2 Purpose
    7.2.3 Relationship with ISO\/IEC 20000\u20111
    7.3 Other related International Standards
    7.3.1 General
    7.3.2 ISO 9000:2015, Quality management systems \u2014 Fundamentals and vocabulary
    7.3.3 ISO 9001:2015, Quality management systems \u2014 Requirements <\/td>\n<\/tr>\n
    33<\/td>\n7.3.4 ISO 10007:2017, Quality management systems \u2014 Guidelines for configuration management
    7.3.5 ISO\/IEC 19770\u20111:2017, Information technology \u2014 IT asset management \u2014 Part 1: IT asset management systems \u2014 Requirements
    7.3.6 ISO 22301:2012, Societal security \u2014 Business continuity management systems \u2014 Requirements <\/td>\n<\/tr>\n
    34<\/td>\n7.3.7 ISO\/IEC 27000:2018, Information technology \u2014 Security techniques \u2014 Information security management systems \u2014 Overview and vocabulary
    7.3.8 ISO\/IEC 27001:2013, Information technology \u2014 Security techniques \u2014 Information security management systems \u2014 Requirements
    7.3.9 ISO\/IEC 27031:2011, Information technology \u2014 Security techniques \u2014 Guidelines for information and communication technology readiness for business continuity
    7.3.10 ISO\/IEC 30105\u20111:2016, Information technology \u2014 IT Enabled Service \u2014 Business Process Outsourcing (ITES-BPO) lifecycle processes <\/td>\n<\/tr>\n
    35<\/td>\n7.3.11 ISO 31000:2018, Risk management \u2014 Principles and guidelines
    7.3.12 ISO\/IEC 38500:2015, Information technology \u2014 Governance of IT for the Organization <\/td>\n<\/tr>\n
    36<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

    Information technology. Service management – Concepts and vocabulary<\/b><\/p>\n\n\n\n\n
    Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
    BSI<\/b><\/a><\/td>\n2018<\/td>\n38<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":415376,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,2641],"product_tag":[],"class_list":{"0":"post-415366","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/415366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/415376"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=415366"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=415366"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=415366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}