| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 2<\/td>\n | undefined <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 4 Components of drinking water supply systems 4.1 General <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 4.2 Types of drinking water supply systems 4.3 Water source 4.4 Intake and transport 4.5 Treatment <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 4.6 Storage, transport and distribution 4.7 Disposal of residues 5 Objectives for the water utility 5.1 General <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 5.2 Protection of public health 5.3 Meeting users\u2019 needs and expectations 5.4 Provision of services under normal and emergency situations 5.5 Sustainability of the water utility <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | 5.6 Promotion of sustainable development of the community 5.7 Protection of the environment <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 5.8 Climate change 5.9 Higher user and regulatory demand 5.10 Available technologies 6 Management components of a water utility 6.1 General <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | 6.2 Activities and process management 6.3 Resources management 6.4 Asset management <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | 6.5 Customer relations management 6.6 Information management 6.7 Environmental management <\/td>\n<\/tr>\n | ||||||
| 29<\/td>\n | 6.8 Risk management 7 Guidelines for the management of water utilities 7.1 General <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | 7.2 Organization 7.2.1 General 7.2.2 Organizational structure and responsibilities <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | 7.2.3 Organization of work flow 7.2.4 Operational documents and records 7.3 Planning and construction <\/td>\n<\/tr>\n | ||||||
| 32<\/td>\n | 7.4 Operations and maintenance 7.4.1 General <\/td>\n<\/tr>\n | ||||||
| 33<\/td>\n | 7.4.2 Technical activities <\/td>\n<\/tr>\n | ||||||
| 35<\/td>\n | 7.4.3 Support activities <\/td>\n<\/tr>\n | ||||||
| 37<\/td>\n | 8 Assessment of water services 8.1 General <\/td>\n<\/tr>\n | ||||||
| 38<\/td>\n | 8.2 \u200bAssessment policy 8.3 Goal and scope of the assessment <\/td>\n<\/tr>\n | ||||||
| 39<\/td>\n | 8.4 Parties involved in the assessment 8.5 Methodology of assessment 8.6 Service assessment criteria <\/td>\n<\/tr>\n | ||||||
| 40<\/td>\n | 8.7 Resources to conduct the assessment 8.8 The production of output and recommendations for the use of the output 9 Performance indicators 9.1 General 9.2 Performance indicator systems 9.2.1 Key components of a performance indicator system <\/td>\n<\/tr>\n | ||||||
| 41<\/td>\n | 9.2.2 Performance indicators 9.2.3 Variables <\/td>\n<\/tr>\n | ||||||
| 42<\/td>\n | 9.2.4 Context information 9.3 Quality of the information 9.4 Example of a performance indicator <\/td>\n<\/tr>\n | ||||||
| 44<\/td>\n | Annex A (informative) Schematics of drinking water supply systems <\/td>\n<\/tr>\n | ||||||
| 46<\/td>\n | Annex B (informative) Possible actions to achieve the objectives of the water utility <\/td>\n<\/tr>\n | ||||||
| 49<\/td>\n | Annex C (informative) Possible actions related to the management of the water utility <\/td>\n<\/tr>\n | ||||||
| 52<\/td>\n | Annex D (informative) Examples of an assessment methodology for deciding on the implementation and calculation of performance indicators for water utilities, objectives and related performance indicators <\/td>\n<\/tr>\n | ||||||
| 55<\/td>\n | Annex E (informative) Examples of service assessment criteria related to the water utility objectives, performance indicators related to assessment criteria and service assessment criteria related to components of a drinking water system <\/td>\n<\/tr>\n | ||||||
| 64<\/td>\n | Annex F (informative) Example of confidence-grading scheme for performance indicator systems <\/td>\n<\/tr>\n | ||||||
| 66<\/td>\n | Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Activities relating to drinking water and wastewater services. Guidelines for the management of drinking water utilities and for the assessment of drinking water services<\/b><\/p>\n |