{"id":581286,"date":"2024-11-05T20:20:21","date_gmt":"2024-11-05T20:20:21","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/iso-100022004\/"},"modified":"2024-11-05T20:20:21","modified_gmt":"2024-11-05T20:20:21","slug":"iso-100022004","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/iso\/iso-100022004\/","title":{"rendered":"ISO 10002:2004"},"content":{"rendered":"

ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.<\/p>\n

ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. <\/p>\n

It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses.<\/p>\n

ISO 10002:2004 addresses the following aspects of complaints handling: <\/p>\n

— enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;<\/p>\n

— top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;<\/p>\n

— recognizing and addressing the needs and expectations of complainants;<\/p>\n

— providing complainants with an open, effective and easy-to-use complaints process;<\/p>\n

— analysing and evaluating complaints in order to improve the product and customer service quality;<\/p>\n

— auditing of the complaints-handling process;<\/p>\n

— reviewing the effectiveness and efficiency of the complaints-handling process.<\/p>\n

ISO 10002:2004 is not intended to change any rights or obligations provided by applicable statutory or regulatory requirements.<\/p>\n","protected":false},"excerpt":{"rendered":"

Quality management \u2014 Customer satisfaction \u2014 Guidelines for complaints handling in organizations<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
ISO<\/b><\/a><\/td>\n2004-07<\/td>\n32<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":581297,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2634],"product_tag":[],"class_list":{"0":"post-581286","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-iso","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/581286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/581297"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=581286"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=581286"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=581286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}