BS EN ISO 41012:2018
$198.66
Facility management. Guidance on strategic sourcing and the development of agreements
| Published By | Publication Date | Number of Pages |
| BSI | 2018 | 62 |
ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: · essential elements in FM sourcing processes; · FM roles and responsibilities in sourcing processes; · development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: · strategic processes related to service and support functions for the core business; · development of FM strategies; · development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; · development of FM information systems; · FM education and research; · organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 2 | National foreword |
| 4 | European foreword |
| 7 | Foreword |
| 8 | Introduction |
| 9 | 1 Scope 2 Normative references 3 Terms and definitions 4 Sourcing strategy and understanding the core business context 4.1 Sourcing strategy |
| 11 | 4.2 Strategic, tactical and operational level 4.2.1 General 4.2.2 Strategic level 4.2.3 Tactical level |
| 12 | 4.2.4 Operational level 5 Sourcing process in FM 5.1 Process flow chart |
| 13 | 5.2 Identify and analyse current and future needs and expectations |
| 15 | 5.3 Translate needs into requirements 5.4 Determine the service levels |
| 17 | 5.5 Identify service delivery options |
| 18 | 5.6 Business case development and analysis 5.6.1 General 5.6.2 Financial considerations 5.6.3 Investment strategy |
| 19 | 5.6.4 Estimate costs and added value 5.6.5 Pricing strategy |
| 20 | 5.6.6 Risk analysis |
| 21 | 5.6.7 Different levels of agreement 5.6.8 Project strategy 5.6.9 Establish a business case for service options |
| 22 | 5.7 Select preferred sourcing/service delivery option |
| 23 | 6 Facility service provision 6.1 Principle options |
| 24 | 6.2 Internal service provision 6.3 External service provision |
| 25 | 7 Main characteristics of FM agreements 7.1 General |
| 26 | 7.2 Essential components 7.2.1 Term 7.2.2 Subcontracting 7.2.3 Allocation of management responsibility and communication |
| 27 | 7.2.4 Service levels agreements (SLAs) 7.2.5 Termination of contracts 7.3 Agreement structure and content 8 Common considerations in agreements 8.1 Flexibility 8.2 Performance criteria |
| 28 | 8.3 Information responsibilities 8.4 Reporting and auditing procedures 8.5 Continuous improvement, best practice and innovation 8.6 Asset replacement and project activity 8.7 Communication 8.8 Regulations |
| 29 | 8.9 Corporate standards 8.10 Termination of agreements 9 Preparation and development of an agreement 9.1 General |
| 30 | 9.2 Preparation phase 9.3 Pre-qualification phase 9.4 Tender/negotiation phase 9.5 Agreement preparation phase 9.6 Signature phase 9.7 Implementation phase 9.7.1 Mobilization phase |
| 31 | 9.7.2 Validation phase 9.7.3 Operational phase 9.7.4 Termination phase 10 Measure service provision performance 10.1 General |
| 32 | 10.2 Measuring effectiveness 10.3 Outputs |
| 33 | Annex A (informative) Example of requirements for a service |
| 34 | Annex B (informative) Example of business case content |
| 35 | Annex C (informative) Structure of an agreement — General clauses |
| 48 | Annex D (informative) Service level agreements — Benefits, preparation and structure of an agreement (SLA clauses) |
| 60 | Bibliography |
