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BS ISO 7101:2023

BS ISO 7101:2023

$102.76

Healthcare organization management. Management systems for quality in healthcare organizations. Requirements

Published By Publication Date Number of Pages
BSI 2023 46
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PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
17 4 Context of the organization
4.1 Understanding the organization and its context
18 4.2 Understanding the needs and expectations of stakeholders
4.3 Determining the scope of the management system for quality in healthcare organizations
4.4 Management system for quality in healthcare organizations
19 5 Leadership
5.1 Leadership and commitment
20 5.2 Healthcare quality policy
5.3 Roles, responsibilities and authorities
5.4 Service user focus
21 5.5 Access to care
6 Planning
6.1 Actions to address risks and opportunities
6.1.1 General
6.1.2 Risk culture
22 6.1.3 Risk management processes
6.2 Healthcare quality objectives and planning to achieve them
23 6.3 Planning of changes
7 Support
7.1 Resources
7.2 Competence
24 7.3 Awareness
7.4 Communication
7.4.1 General
7.4.2 Service user communication
25 7.4.3 Clinical communication
7.4.4 External communications
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating documented information
26 7.5.3 Control of documented information
7.5.4 Information management systems
27 7.5.5 Control and management of electronic information
7.5.6 Audit of records
8 Operation
8.1 Operational planning and control
28 8.2 Healthcare facilities management and maintenance
8.2.1 General
29 8.2.2 Contingency planning for facilities and services
8.2.3 Equipment
30 8.3 Waste management
8.3.1 General
8.3.2 Waste reduction
8.3.3 Environmental responsibility
8.4 Handling and storage of materials
8.5 Service user belongings
31 8.6 Emerging technologies
8.7 Service design in healthcare
32 8.8 Supplies and services from external providers
8.9 Provision of services
33 8.10 People-centred care
8.10.1 General
8.10.2 Service user experience
34 8.10.3 Compassionate care
8.10.4 Inclusivity and diversity
8.10.5 Health literacy
35 8.10.6 Co-production
8.10.7 Workforce wellbeing
8.11 Ethics
8.12 Patient safety
8.12.1 General
36 8.12.2 Knowledge and learning in safety
8.12.3 Patient identification
8.12.4 Medication safety
37 8.12.5 Surgical safety
8.12.6 Infection prevention and control (IPC)
38 8.12.7 Prevention of falls, pressure ulcers and thromboembolism
8.12.8 Diagnostic safety
8.12.9 Blood transfusions
39 9 Performance evaluation
9.1 Monitoring, measurement, analysis, and evaluation
9.1.1 General
9.1.2 Healthcare quality indicators
40 9.1.3 Methods
9.1.4 Results
9.2 Internal audit
9.2.1 General
9.2.2 Internal audit programme
41 9.3 Management review
9.3.1 General
9.3.2 Management review inputs
42 9.3.3 Management review results
10 Improvement
10.1 Continual improvement
10.2 Nonconformity and corrective action
10.2.1 General
10.2.2 Management of nonconformity and corrective action
44 Bibliography

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BS ISO 7101:2023
$102.76