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BS ISO/IEC 20000-3:2012

BS ISO/IEC 20000-3:2012

$167.15

Information technology. Service management – Guidance on scope definition and applicability of ISO/IEC 20000-1

Published By Publication Date Number of Pages
BSI 2012 38
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PDF Catalog

PDF Pages PDF Title
9 1 Scope
2 Normative references
3 Terms and definitions
10 4 Fulfilling the requirements specified in ISO/IECĀ 20000-1
5 Applicability of ISO/IECĀ 20000-1
5.1 Who can use ISO/IECĀ 20000-1?
11 5.2 Governance of processes operated by other parties
5.2.1 Processes operated by other parties
5.2.2 Accountability and adherence
5.2.3 Process definitions and interfaces
12 5.2.4 Process performance
5.2.5 Process improvements
5.2.6 Management of other parties
5.3 The extent of technology used to deliver services
6 General principles for the scope of an SMS
6.1 Introduction
13 6.2 The scope of the SMS
6.2.1 Defining the scope
6.2.2 Scope definition and assessment
6.2.3 Limits to the scope
6.3 Agreements between customers and the service provider
14 6.4 Scope definition parameters
6.4.1 Parameters required by ISO/IECĀ 20000-1
6.4.2 Other parameters
6.4.3 Sampling for assessment
6.5 Validity of scope definition
15 6.6 Changing the scope
6.7 Supply chains and SMS scope
6.7.1 Reliance on other parties
6.7.2 Demonstrating conformity across the supply chain
16 6.8 Integrating or aligning with other management systems

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BS ISO/IEC 20000-3:2012
$167.15