🔥🔥 Don’t Miss Out on Our End of Autumn Sale. If you have any questions, feel free to click the bottom right corner to contact our customer service..

Concat us[email protected]
Shopping Cart

No products in the cart.

🔍
BS ISO/IEC 30105-3:2024 – TC

BS ISO/IEC 30105-3:2024 – TC

$186.33

Tracked Changes. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Measurement framework (MF) and organization maturity model (OMM)

Published By Publication Date Number of Pages
BSI 2024 79
PDF Format Searchable Printable Preview Now
Guaranteed Safe Checkout
Category:

If you have any questions, feel free to reach out to our online customer service team by clicking on the bottom right corner. We’re here to assist you 24/7.
Email:[email protected]

PDF Catalog

PDF Pages PDF Title
49 undefined
53 Foreword
54 Introduction
56 1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
57 3.2 Abbreviated terms
58 4 Overview of MF and OMM
59 5 ITES-BPO MF for process capability
60 6 Rating and aggregating PAs
6.1 PA rating scale
6.2 PA rating method
61 7 Process capability level model — Achievement of process capability levels
62 8 OMM
8.1 Overview of OMM
8.2 Structure of the OMM
63 9 Organization maturity levels
9.1 Overview of organization maturity levels
9.2 Level 0 Organization: Immature organization
9.3 Level 1 Organization: Basic organization
64 9.4 Level 2 Organization: Managed activities
9.5 Level 3 Organization: Managed organization
9.6 Level 4 Organization: Strategic alignment
65 9.7 Level 5 Organization: Transformational organization
10 Rules for deriving maturity levels from process capability levels
10.1 Overview of maturity levels
10.2 Maturity level 1
66 10.3 Maturity level 2
67 10.4 Maturity level 3
68 10.5 Maturity level 4
69 10.6 Maturity level 5
71 11 Conditions for inclusion of process areas
74 Annex A (informative) Conformity of the MF
76 Annex B (informative) Conformity of the OMM
77 Bibliography

Related products

BS ISO/IEC 30105-3:2024 - TC
$186.33