BSI PD ISO/TS 30421:2021

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Human resource management. Turnover and retention metrics

Published By	Publication Date	Number of Pages
BSI	2021	24

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Categories: 03.080.30 - Services for consumers, BSI

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This document describes the elements of workforce turnover and retention and provides comparable measures for internal and external reporting.

This document also highlights issues that need to be considered when interpreting the turnover and retention data, especially when deciding on the appropriate intervention internally and when reporting this to external stakeholders (e.g. regulators, investors).

PDF Catalog

PDF Pages	PDF Title
2	undefined
6	Foreword
7	Introduction
9	1 Scope 2 Normative references 3 Terms and definitions 4 Turnover 4.1 General 4.2 Description 4.3 Purpose of measuring turnover 4.3.1 Internal benchmarking
10	4.3.2 External benchmarking 4.3.3 Understanding why people leave 4.4 Formula for turnover rate
11	4.5 How to use the turnover figure
12	4.6 Turnover trends and impact 4.6.1 General 4.6.2 Segmentation of turnover 4.6.3 Criticality
13	4.6.4 The cost of turnover
14	4.6.5 Departure or termination transactions (e.g. leaving costs) 4.6.6 Recruitment costs
15	4.6.7 Onboarding and getting‐up‐to‐speed costs
17	4.7 Reducing turnover 4.7.1 General 4.7.2 Involuntary turnover 4.7.3 Voluntary turnover 4.7.4 Regrettable and non-regrettable turnover
18	5 Retention 5.1 General 5.2 Retention rate metric 5.2.1 General
19	5.2.2 Position based retention
20	5.2.3 Average tenure of workforce 5.3 Retention strategy
21	5.4 Trends in and impact of retention 5.5 The average tenure of those in critical positions 5.6 Improvement in retention of critical positions
22	Bibliography