{"id":522278,"date":"2024-11-05T15:07:31","date_gmt":"2024-11-05T15:07:31","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/csa-z24510f10-c2019\/"},"modified":"2024-11-05T15:07:31","modified_gmt":"2024-11-05T15:07:31","slug":"csa-z24510f10-c2019","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/csa\/csa-z24510f10-c2019\/","title":{"rendered":"CSA Z24510:F10 (C2019)"},"content":{"rendered":"<p><strong>Pr\u00e9face<\/strong><\/p>\n<p>Ce document constitue la premi\u00e8re \u00e9dition de la CAN\/CSA-Z24510, Activit\u00e9s relatives aux services de l&#039;eau potable et de l&#039;assainissement &#8211; Lignes directrices pour l&#039;\u00e9valuation et l&#039;am\u00e9lioration du service aux usagers. Il s&#039;agit de l&#039;adoption, avec exigences propres au Canada, de la norme ISO (Organisation internationale de normalisation) 24510 (premi\u00e8re \u00e9dition, 2007-12-01) qui porte le m\u00eame titre.<\/p>\n<p><strong>Domaine d\u2019application<\/strong><\/p>\n<p>La pr\u00e9sente Norme internationale sp\u00e9cifie les \u00e9l\u00e9ments des services de l&#039;eau potable et de l&#039;assainissement pertinents pour les usagers. Elle fournit \u00e9galement des lignes directrices pour identifier les besoins et les attentes des usagers et \u00e9valuer si ces besoins et ces attentes ont \u00e9t\u00e9 satisfaits.<\/p>\n<p>Plus pr\u00e9cis\u00e9ment, la pr\u00e9sente Norme internationale inclut<br \/>\u00a0<\/p>\n<ul>\n<li>\u00a0la d\u00e9finition d&#039;un langage commun aux diff\u00e9rentes parties int\u00e9ress\u00e9es,<\/li>\n<li>\u00a0la d\u00e9finition des \u00e9l\u00e9ments constitutifs cl\u00e9s des services aux usagers et de leurs caract\u00e9ristiques,<\/li>\n<li>\u00a0les objectifs du service en tenant compte des besoins et des attentes des usagers,<\/li>\n<li>\u00a0les lignes directrices pour r\u00e9pondre aux besoins et aux attentes des usagers,<\/li>\n<li>\u00a0les crit\u00e8res d&#039;\u00e9valuation du service aux usagers,<\/li>\n<li>\u00a0la pr\u00e9sentation des indicateurs de performance,<\/li>\n<li>\u00a0des exemples d&#039;indicateurs de performance.<\/li>\n<\/ul>\n<p>La pr\u00e9sente Norme internationale exclut express\u00e9ment<\/p>\n<ul>\n<li>\u00a0les m\u00e9thodes de conception et de construction d&#039;ouvrages li\u00e9s \u00e0 l&#039;eau potable et \u00e0 l&#039;assainissement,<\/li>\n<li>\u00a0la r\u00e9glementation des structures d&#039;organisation et la m\u00e9thodologie des activit\u00e9s de service de l&#039;eau potable et de l&#039;assainissement de l&#039;eau en mati\u00e8re d&#039;exploitation et de gestion, y compris la conclusion de contrats,<\/li>\n<li>\u00a0les questions li\u00e9es aux installations \u00e0 l&#039;int\u00e9rieur des b\u00e2timents.<\/li>\n<\/ul>\n<p>NOTE 1 La pr\u00e9sente Norme internationale, l&#039;ISO 24511 et l&#039;ISO 24512 comprennent une s\u00e9rie de normes traitant des service de l&#039;eau. Il est par cons\u00e9quent pr\u00e9f\u00e9rable d&#039;utiliser conjointement ces trois Normes internationales.<\/p>\n<p>NOTE 2 La liste des termes et des d\u00e9finitions de l&#039;Article 2 est commune \u00e0 la pr\u00e9sente Norme internationale, \u00e0 l&#039;ISO 24511 et \u00e0 l&#039;ISO 24512.<\/p>\n<p>NOTE 3 L&#039;Annexe A donne trois tableaux de correspondance entre les termes \u00e9quivalents en anglais, en fran\u00e7ais et en espagnol.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Activit\u00e9s relatives aux services de l\u2019eau potable et de l\u2019assainissement &#8211; Lignes directrices pour l\u2019\u00e9valuation et l\u2019am\u00e9lioration du service aux usagers<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/csa\/\"><b>CSA<\/b><\/a><\/td>\n<td>2010-01-01<\/td>\n<td>87<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":522288,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[80,212,214,2674],"product_tag":[],"class_list":{"0":"post-522278","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-30","7":"product_cat-13-060-20","8":"product_cat-13-060-30","9":"product_cat-csa","11":"first","12":"instock","13":"sold-individually","14":"shipping-taxable","15":"purchasable","16":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/522278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/522288"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=522278"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=522278"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=522278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}