{"id":581291,"date":"2024-11-05T20:20:23","date_gmt":"2024-11-05T20:20:23","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/iso-100032018\/"},"modified":"2024-11-05T20:20:23","modified_gmt":"2024-11-05T20:20:23","slug":"iso-100032018","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/iso\/iso-100032018\/","title":{"rendered":"ISO 10003:2018"},"content":{"rendered":"<p>This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. <\/p>\n<p>This document is applicable to:<\/p>\n<p>\u2014          complaints relating to the organization&#039;s products and services, the complaints-handling process or dispute-resolution process;<\/p>\n<p>\u2014          resolution of disputes arising from domestic or cross-border business activities, including those arising from electronic commerce.<\/p>\n<p>This document is intended for use by any organization regardless of its type or size, or the products and services it provides, and deals with:<\/p>\n<p>\u2014          guidance on determining when and how organizations can participate in dispute resolution;<\/p>\n<p>\u2014          guidance on the selection of providers and use of their services;<\/p>\n<p>\u2014          top management involvement in, and commitment to, dispute resolution and deployment of adequate resources within the organization;<\/p>\n<p>\u2014          the essentials for fair, suitable, transparent and accessible dispute resolution;<\/p>\n<p>\u2014          guidance on management of an organization&#039;s participation in dispute resolution;<\/p>\n<p>\u2014          monitoring, evaluating and improving the dispute-resolution process.<\/p>\n<p>This document is particularly aimed at dispute resolution between an organization and<\/p>\n<p>\u2014          individuals purchasing or using products and services for personal or household purposes, or<\/p>\n<p>\u2014          small businesses.<\/p>\n<p>This document does not apply to the resolution of other types of disputes, such as employment disputes. It does not apply to complaints handling within an organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Quality management \u2014 Customer satisfaction \u2014 Guidelines for dispute resolution external to organizations<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/iso\/\"><b>ISO<\/b><\/a><\/td>\n<td>2018-07<\/td>\n<td>46<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":581305,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2634],"product_tag":[],"class_list":{"0":"post-581291","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-iso","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/581291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/581305"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=581291"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=581291"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=581291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}